Our services are provided by:
- Licensed tourist guides.
- Professional drivers.
- Driver-guides.
- Tour leaders.
- Other services providers.
When you receive your quotation, it is always clearly indicated what kind of service you pay for.
Qualified tour guides: By law, they are professionals examined and licensed by the Province to accompany tourists during the visit of a certain area. They deeply know their own town and surrounding areas; they have knowledge of art, archeology, history but even of local food and wine, uses, customs, and traditions. Naturally they are even able to advise a restaurant or simply ensure that guests get out of their trip whatever you are looking for, fun, culture, sights, landscapes, shopping etc.
English-speaking drivers: They are professional chauffeurs fully licensed for the commercial transportation of people (NCC), they are reliable, informative and English-speaking. They have a good knowledge of the areas, during the trip provide basic information about the history, the culture, the spirit of the region and relative sights. During the tour they drive guests as close as possible to each town center; if necessary they provide maps and information for making guests enjoy the area at their own pace, but they don’t show around to guests. They can point out the right restaurants or will simply ensure that guests get out of their trip whatever you are looking for, sights, landscapes, shopping etc. Remember that your driver is not a tourist guide, the only professional allowed to explain (by law) in the historical city centers and inside a museum, church, etc.
Driver-guides: they are fully licensed chauffeurs (NCC) and even licensed tourist guides.
Tour leader: is an important figure for the success of the tour, because takes care of the group throughout the journey – from the beginning till the very end. They make sure that the schedule is respected, they book or manage meals, train/ferry/museum tickets for the groups, they are problem-solver in case of any accident during the journey. Actually, it’s forbidden by law for a tour leader to provide explanation about history, art, etc. etc. that are competence of licensed guides.
Other services and activities advertised on our site, such as boat tours, farm visits, cooking classes, etc. are always delivered by professional and licensed service providers.
Meals & accommodation: we have agreements with local restaurants, wineries, for delivering quality meals and products tasting as well as a range of different type of accommodation to cater for each of your request.
Vehicles available:
Sedan cars
A/C comfortable minivan for groups up to 7/8 people
Luxury A/C coaches for larger groups of 15-19-25-50 people.
Insurance coverage
V&D Viaggi e Dintorni has insurance policy required by the Italian law. Traveling on board of a vehicle (car, van, coach, boat), by law passengers are covered by their insurance policy. Tourist guides have their own liability insurance policy.
For other sort of accidents or injuries, we warmly advise issuing your personal insurance to cover eventual medical expenses or loss of luggage.
Privacy policy
V&D Viaggi e Dintorni owner of Lunaetours informs you, that all data collected from clients by filling the forms above, are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law Viaggi e Dintorni is the responsible for the safe keeping of client’s data in the person of his owner Stefano Puntelli, Via Genova, 2/D, 54033, MS, Italy. See here the full document.
Rates. We basically provide private tours with customized itinerary and services. Sometimes, you see advertised the price of the tour for a sample itinerary. This is just to give an idea of the price range of the service. Feel free to contact us for your personal requests.
Booking conditions. Since the majority of our services are fully customized, rates are displayed for certain tours only. Please fill the form in the info and book page for receiving your tailored itinerary and quotation. All the services that we provide are “upon availability”, that’s why we will reconfirm our availability and detail the price of the service required.
Photographic and video rights.
Travelers who have booked a tour with Lunaetours, agree that V&D Viaggi e Dintorni (owner of the brand Lunaetours), or their designate, may use any photographic or film records of the trips for promotional and/or commercial purposes, without any remuneration to the Traveler.
The Traveler agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to V&D Viaggi e Dintorni
PAYMENT METHODS
Payment conditions. For confirming a service, a 30% deposit is required and balance at least one moth prior to the service. After the payment you will receive a general recap of the service (walking tour, transfer, boat tour, etc. etc.) in which you find all the necessary info for utilizing the service.
Pay a deposit to secure your booking and balance before the service. By paying the deposit, you expressively accept the cancellation policy here below. Or decide to balance the full amount in advance.
You may choose to pay by:
Credit card, we send you a for to fill for authorizing us to charge your card of the planned amount.
Bank Wire, in this case a commission could be charged by your bank
Paypal, in this case, we charge a 4% commission on the paid amount of money.
Cancellation policy
Eventual cancellation has to be communicated by email and accepted by this company in the same way.
Until 30 days before the booked services, nothing is charged
From 29 to 21 days before the booked services, 10% is charged.
From 20 to 11 days before the booked services, 40% is charged.
From 10 to 3 days before the booked service, 70% is charged.
After these terms, 100% of the total amount is charged.
In case of events outside human control (Act of God), such as sudden natural disasters: fires, floods, earthquakes, tornadoes, OR the ship cancels the docking in a port, if possible the excursions will be rescheduled or proposed an alternative destination. If none of these options work, the client will not be charged or will be fully refunded.
Rain policy: all tours work with rain or shine. Viaggi & Dintorni may previously cancel the service in case of Orange/Red weather alert communicated by the National Weather Service or for running extremely serious weather events like floods, rainstorms, tornadoes, sea storms. If there is no possibility to switch the date, nothing will be charged.
Notes
Pre-reserved tickets are not refundable.
